The Key to Success: An Impressive Reality Behind the Virtual
Reliability. Consistency. Accuracy. To solve your patient documentation or back-office administrative headaches, these traits are non-negotiable. Which is why–from our beginning in 2007–Physicians Angels has focused on building an industry-leading infrastructure and precise processes:
1. Training
Our Virtual Scribes and Virtual Assistants undergo a training regimen that includes three-to-four months of education and mentoring, and certification by third-party educational institutions, before they work with any provider. From classroom learning on terminology and medical conditions to features and functionalities of multiple EMR systems, each member of our virtual team is thoroughly prepared for their role.
2. Performance Monitoring
Our Quality Control team evaluates each virtual team member monthly to ensure domain knowledge, interpersonal and functional skills, and conducts quarterly client follow up to gain feedback. We have independent audit teams on staff to identify areas for performance improvement.
3. Backup
Each Virtual Scribe and Virtual Assistant assigned to a provider or practice is backed up by our pool of floating staff so that you are never without qualified support. This ensures seamless service regardless of sick time, vacations or staff changes.
4. Security
We invest heavily in sophisticated security protocols to protect your information security and the privacy of your patients:
- We use only HIPAA Secure VOIP Technology
- We own and operate multiple ISO certified (9001 and 27001) facilities in India, each with biometric scanners to control accessibility.
- We use inside cameras, disable computer connectivity ports and use encrypted software platforms to ensure no data breaches.
- No virtual team members work from home or in an unsecure facility.
- Staff are not allowed to carry papers, cellphones or media storage devices into or out of our offices.
- We do not store any patient data or encounter information.
- We conduct thorough background checks and data breach protocols for all virtual team members.
How It Works
With staff shortages affecting every healthcare practice, it has become nearly impossible to run a smooth and efficient office. Until now. Virtual solutions eliminate operational bottlenecks throughout the practice, improve patient care and grow revenues.
Affordable, Reliable and Flexible
From VAs to Scribes, we solve your most frustrating medical office challenges.