Articles of Interest

Discover the key skills healthcare call center agents must have to ensure patient trust, clear communication, and efficient support in every call.

Explore how call center wait times and abandonment rates significantly impact patient satisfaction and perceptions of access to urgent care.

Explore key healthcare call center statistics, challenges, and how virtual assistants improve efficiency, patient satisfaction, and retention in 2025.

Discover 6 best practices to help your healthcare call center offer faster service, clear communication, and better patient support.

Discover the challenges healthcare call centers face, from staffing shortages to high call volumes, and how virtual assistants can help improve patient care

Ensure no call goes unanswered with a reliable phone answering service. Boost patient satisfaction and improve your practice’s workflow, day or night.

Discover how a reliable call center can improve patient satisfaction, reduce no-shows, and support your practice’s growth and efficiency.

Learn about patient advocacy and its role in improving healthcare outcomes. Discover how virtual assistants support patients and enhance their care journey.

Reduce no-shows and ease your front office staff’s workload with virtual assistants who handle appointment reminders calls, keeping your day on track.

Virtual assistants handle prescription refills, saving time for physicians and staff while ensuring patients get their medications quickly and hassle-free.